Privacy Policy

Privacy Policy
Last updated: May 1, 2025

This Privacy Policy describes how Vanouva (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.vanouva.com (the “Site”) or otherwise interact with us.

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Site or Services.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates here and revise the “Last updated” date above. Continued use of our Services indicates your acceptance of any updates.

What We Collect

We collect information to provide and improve our Services. This includes:

Information You Provide:

  • Name, email address, shipping address, and payment information

  • Order details and account information

  • Messages or inquiries you send us

Automatically Collected Info:

  • IP address, device type, browser info, pages visited

  • Cookies and usage data (see “Cookies” section)

From Third Parties:

  • Shopify (our eCommerce platform)

  • Payment processors for secure checkout

  • Advertising and analytics partners

How We Use Your Info

  • To process and fulfill your orders

  • To communicate with you (order updates, support)

  • To offer customer service and improve the Site

  • For marketing, promotions, and retargeted ads (only if opted in)

  • To prevent fraud or security breaches

Cookies

We use cookies to enhance your experience and collect usage data. You may manage cookie settings in your browser. For more, see Shopify's cookie policy.

Sharing Your Information

We may share your information with:

  • Shopify, our website host and commerce platform

  • Payment providers for transaction processing

  • Fulfillment and delivery partners

  • Marketing or analytics platforms (Google, Meta, etc.)

  • Legal authorities when required by law

We do not sell your personal information.

Your Rights

Depending on your location, you may have the right to:

  • Access or request your personal data

  • Request corrections or deletions

  • Opt out of marketing communications

  • Limit certain types of processing

To exercise these rights, email us at Vanouva@yahoo.com. We may request verification before responding.

Data Retention

We retain your information as long as necessary for the purposes described here, including compliance with legal obligations and dispute resolution.

Security

While no online system is 100% secure, we take reasonable measures to protect your personal information.

Children

Vanouva does not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please email us and we will delete it.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:
📧 Vanouva@yahoo.com